Returns

We would like to make your returns as easy as possible. You can return a product up to 14 days after receiving the product. Shipping costs for exchanges or refunds where Tier One Sports Europe is not at fault are paid by the customer. In general the refund will be credited in the same way your payment was made.

Please understand that we can only accept returns of products were the packaging has not been opened or the product has not been damaged.

If you receive an item that was damaged at arrival, you can return the item at a full refund or exchange the product. We will cover the costs for returning the item. 

Exchange:

If you would like to exchange an item please follow the "Return" steps and place a new order.

How to return an item:

Please send your package via a trackable method (please hold on for your tracking # as prove for your return shipment) to ensure a safe and traceable delivery and include a note with the following information to the address below:

  • Your Name
  • Detailing your order number
  • Address
  • Whether you would like an exchange or a refund

NOTE: Of course, as an online customer you always have to "Right of Withdrawal" or "Widerrufsrecht" 

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