Returns

Returns:

We would like to make your returns as easy as possible. You can exchange a product up to 14 days after receiving the product. Shipping costs for exchanges where Tier One Sports is not at fault are paid by the customer. Shipping costs for exchanges and refunds where Tier One Sports is at fault will be credited in the same way your payment was made.

Please understand that we can only accept returns of products that have not been damaged or don't show use of the product. For certain items like tennis string sets and reels we cannot accept returns once the packaging has been opened.

If you receive an item that was damaged at arrival, you can return the item at a full refund or exchange the product. We will cover the costs for returning the item.

Exchange items where Tier One Sports is NOT at fault:

Please return your item via USPS priority in the USA and a trackable method from other parts of the world.
Email the tracking # to info@tieronesports.com to ensure a safe and traceable delivery and include a note with the following information to the address below:

  • Your Name
  • Order #
  • Mailing address
  • Unopened items you are returning and items you would like to receive in exchange

Exchange items or receive a refund where Tier One Sports is at fault (wrong order or damaged goods):

Please return your item(s) via USPS priority in the USA and a trackable method from other parts of the world.
Email the tracking # to info@tieronesports.com to ensure a safe and traceable delivery and include a note with the following information to the address below:

  • Your Name
  • Order #
  • Mailing address
  • Please state if you would like to EXCHANGE the items or receive a REFUND
  • Name of wrong or damaged items you are returning.

Tier One Sports
P.O. Box 99720
San Diego, CA 92169
USA

Tier One Sports

High performance strings and overgrips at amazing prices. Join the many who already have made the switch to play with TIER ONE STRINGS!

More about us...

Corporate Office USA

Call Us in the USA:
+1 888 344 1151

email us in the USA:
info@tieronesports.com

P.O. BOX 99720 
San Diego, CA 92169
USA

Copyright 2017 by Tier One Sports